Comcast Cable, which provides video, high-speed Internet, and phone services to residential customers under its Xfinity brand, has announced plans to open a new state-of-the-art customer support center this summer in Hudson, N.H.
With 127,000 square feet of space, the facility has the capacity to seat 600 agents. Comcast said it expects about a third of the seats – or 200 positions – to be filled by the end of the year, including almost 100 new positions. With the new positions, Comcast will have more than 1,700 employees across the state, and more than 5,000 across its Greater Boston footprint.
Employees at the new call center will provide support for Comcast residential products and services, initially handling calls from across the Greater Boston Region, which serves 1.6 million customers in New Hampshire, Maine, Eastern Massachusetts, Cape Cod, and the Islands.
“This new facility represents our latest investment in the tools, technologies and people that will help improve our customers’ experiences with us,’’ Steve Hackley, senior vice president of Comcast’s Greater Boston Region, said in a statement. “When our customers reach this call center, they will be connected with agents who are best equipped to help with their specific needs.”
Comcast Cable also provides video, Internet, and phone services to businesses.