One of the nation’s largest servicers of home loans may have denied struggling borrowers the chance to fix loan problems and avoid foreclosures, New York’s financial regulator has alleged.
An investigation by that state’s Department of Financial Services found that Ocwen Financial Corp. inappropriately backdated foreclosure warnings and letters that rejected mortgage loan modifications, making it nearly impossible for borrowers to appeal decisions.
Many borrowers who had fallen behind on loan payments also received warning letters months after the deadline for avoiding foreclosure had passed, department investigators found.
Potentially hundreds of thousands of backdated letters may have been sent to borrowers, likely causing them ‘‘significant harm,’’ Benjamin Lawsky, New York’s superintendent of financial services, wrote in a letter to Ocwen.
‘‘Ocwen’s indifference to such a serious matter demonstrates a troubling corporate culture that disregards the needs of struggling borrowers,’’ Lawsky wrote in the letter to company’s general counsel.
In a statement, Atlanta-based Ocwen blamed software errors in the company’s correspondence systems for generating improperly dated letters.
The latest claims of wrongdoing against Ocwen come less than a year after the company agreed to reduce struggling borrowers’ loan balances by $2 billion as part of a settlement with federal regulators and 49 states over foreclosure abuses.
It is the most recent evidence that many of the same kinds of abuses that made the housing crisis and the Great Recession worse are still happening.
Ocwen is the fourth-largest mortgage servicer in the country and the biggest that is not a bank. It specializes in servicing high-risk mortgages. At the start of this year, it managed $106 billion worth of subprime mortgages, according to Inside Mortgage Finance, a mortgage industry tracker.
The New York Department of Financial Services launched a probe into Ocwen in August amid allegations that the company overcharged homeowners on a product called force-placed insurance, which servicers force borrowers to buy if they do not maintain voluntary homeowners’ insurance. If mortgage borrowers do not pay up for newly purchased insurance, Ocwen forecloses on their homes.
Ocwen’s stock slumped $4.78, or 18.2 percent, to $21.48 Tuesday. The stock is down 61 percent this year.