NEW YORK — Lowe’s is testing whether robots can improve customer service, like helping a shopper find something as simple as a nail.
Four robots are deployed in an Orchard Supply Hardware owned by Lowe’s Cos. in San Jose, Calif. The wheeled “OSHbots,” white columns with large screens, are equipped with 3-D cameras to can scan and identify items. Customers can research the items on the screen, and the robot will lead them to the correct aisle. The robots also have a database of what inventory is at the store. They can speak English and Spanish.
Lowe’s has been working on infusing more technology into its customer service. It has also developed a ‘‘holoroom’’ that can let users see what furniture will look like in different rooms in a virtual-