Talking Points

Talking points

Nine things you may have missed Monday from the world of business

Financial

Mass. banks given low marks for customer service

The two largest retail banks in Massachusetts have some of the least satisfied customers, according to an annual survey of financial services firms. Bank of America, the largest retail bank in Massachusetts, scored the equivalent of a D+, or a 68 on a 100-point scale of customer satisfaction, according to the survey by American Customer Satisfaction Index LLC, a Michigan research firm. The survey asked 70,000 consumers about the quality of service at their banks, from whether tellers are helpful, interest rates are competitive, and websites and mobile applications are easy to navigate. That’s below other major national banks, including Wells Fargo & Co. (with a top score of 75), Citigroup Inc. (73) and JPMorgan Chase & Co. (71). Customers gave Providence-based Citizens Financial Group Inc., the second-largest bank in Massachusetts by deposits, the equivalent of a C, with a score of 70. It was the lowest among large regional banks, including Capital One Financial Corp. of Virginia (77) and TD Bank NA of New Jersey (75). Anne Pace, a Bank of America spokeswoman, said the bank has invested heavily in improving services. “We are confident in our relationship strategy and the investments we are making to improve our clients’ experience with us,” she said. Citizens Bank said it has introduced new accounts, technology, and loan products. “We work hard every day to provide our customers with the best possible banking experience,” said Steve Sylven, a Citizens spokesman. — DEIRDRE FERNANDES

Education

Pa. company agrees to $95.5 million settlement, forgive loans

PITTSBURGH — A Pennsylvania company that enrolls more than 100,000 students at for-profit trade schools and colleges across the United States and Canada has agreed to pay $95.5 million to settle claims it illegally paid recruiters and exaggerated the career-placement abilities of its schools. Under deals announced Monday by the Justice Department and state attorneys general, Education Management Corp. also agreed to forgive $102.8 million in loans it made to more than 80,000 former students. The company runs 110 schools in 32 states and Canada for chefs, artists, and other trades, including The Art Institutes, Argosy University, Brown Mackie College, and South University. — ASSOCIATED PRESS

Pharmaceuticals

FDA gives nod to Johnson & Johnson cancer drug

TRENTON, N.J. — A Johnson & Johnson drug won Food and Drug Administration approval for treating the incurable blood cancer multiple myeloma in patients who’ve failed prior therapies and have few options left. Darzalex is the first biologic drug and first monoclonal antibody — a genetically engineered drug designed to target diseased tissue and spare healthy cells — approved for multiple myeloma. The cancer, which occurs in infection-fighting white blood cells in the bone marrow, will strike 26,850 Americans and kill about 11,240 people in 2015, the National Cancer Institute estimates. — ASSOCIATED PRESS

Spirits

Constellation says it will buy craft brewer for $1 billion

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Constellation Brands Inc., the maker of Corona beer, Robert Mondavi wines, and Svedka vodka, agreed to acquire Ballast Point Brewing & Spirits for $1 billion to add a line of craft brews to its beer portfolio. The deal is expected to be completed this year and will be financed with cash and debt, Constellation said in a statement. — BLOOMBERG NEWS

Food

McDonalds to launch the McPick 2’ menu in January

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NEW YORK — It’s the Dollar Menu, take two. McDonald’s hopes it has a catchy, new deal that will be as hugely popular as its Dollar Menu. Early next year, the fast-food chain will launch the ‘‘McPick 2’’ menu, which will let customers pick two of the following items for $2: a McDouble, a McChicken, small fries, and mozzarella sticks. The offering has gained the necessary votes from franchisees to make it onto the national menu, and will be available in US restaurants for a five-week run starting Jan. 4. After that, McDonald’s said it may change the details of the offering, but that it plans to stick with the ‘‘McPick’’ concept and name. It’s just the latest effort by McDonald’s to revive slumping sales with bigger moves, such as making breakfast items like Egg McMuffins available all day. — ASSOCIATED PRESS

Media

TV operator rejects Nexstar Broadcasting offer

Media General, which operates 71 television stations in all but two states, has rejected a $4.1 billion bid from the Nexstar Broadcasting Group, saying the unsolicited offer undervalues the company. Yet Media General also said on Monday that it had agreed to negotiate with Nexstar. The development comes after the board consulted its merger agreement with the Meredith Corp. — the media conglomerate that Media General agreed to acquire for $2.4 billion in September — enabling the company to explore a takeover. — NEW YORK TIMES

Retail

Urban Outfitters making move into restaurant ownership

Urban Outfitters Inc., a retailer known for selling quirky clothes and housewares, is making an offbeat acquisition of its own: an Italian restaurant chain. The Philadelphia company has agreed to purchase the Vetri Family group of restaurants, including Pizzeria Vetri, according to a statement on Monday. Financial terms weren’t disclosed. The Vetri Family restaurant group was started by Marc Vetri, a chef trained in Italy, and business partner Jeff Benjamin. Urban Outfitters isn’t a stranger to food service — some of its bigger stores include cafes — but acquiring a restaurant chain is an unusual move for a large retailer. Urban Outfitters has made other moves to diversify its operations. In recent years, the company created a gardening- focused offshoot named Terrain and a wedding brand called BHLDN. — BLOOMBERG NEWS

Union

Kohler workers picket manufacturer over pay, health care costs

KOHLER, Wis. — Hundreds of union members and their supporters picketed at the gates of the Kohler Co. on Monday in the first strike at the Wisconsin manufacturer in more than 30 years. Workers waved signs, cheered at honking cars, and in one location clogged an intersection, which at one point backed up traffic for more than a mile on a two-lane country road into town. Workers want higher pay, lower health care costs, and an end to a two-tier wage scale that they say unfairly limits many employees with less seniority to about $13 an hour regardless of the type of work they do. Kohler — which makes kitchen and bath fixtures, small engines and generators, and runs golf and resort destinations — released a statement on its website, saying the company was ‘‘very disappointed that our final offer was not accepted by our associates and is concerned that Union officials may have misrepresented what could be achieved in a strike.’’ — ASSOCIATED PRESS

Energy

Average gasoline price in state dips a penny in week

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The average price of a gallon of gasoline in Massachusetts fell a penny last week, AAA Northeast said. The auto club said gas averaged $2.08 per gallon, 85 cents lower than a year ago. Gas prices are mostly based on oil prices, which have fallen by more than half since the summer of 2014 because of weak demand in Asia amid still-high production in the United States and traditional oil producers like Saudi Arabia. Crude oil settled at $41.74 a barrel on the New York Mercantile Exchange. The lowest price AAA found at Massachusetts gas stations was $1.94 a gallon, and the highest was $2.39. — JACK NEWSHAM