Wayfair to open customer service, sales locations in Maine

Wayfair Inc., the Boston home furnishings online retailer, will open two customer service and sales locations in Maine that are expected to bring 1,000 jobs.

Co-founder and chief executive Niraj Shah said the company is expanding its customer service operations, including the number of workers fielding phone calls from customers. Some companies “strip out a lot of the service” to drive down costs, Shah said, but Wayfair provides specialized customer service teams with expertise in areas such as upholstery, mattresses, or plumbing.

“We believe it’s a big part of why we’ve grown,” Shah said.


The new customer service center in Bangor, in a space currently occupied by L.L. Bean, will hire 450 workers, he said. About 100 miles away, a new sales and service operation in Brunswick will employ 500 people.

Shah had no comment on reports that the company was in talks with officials in Bryan, Texas about opening a customer service operation there that would employ at least 300. He said only that the company is growing “really fast” and continuing to expand.

Megan Woolhouse can be reached at Follow her on Twitter @megwoolhouse.