Wayfair Inc., the Boston home furnishings online retailer, will open two customer service and sales locations in Maine that are expected to bring 1,000 jobs.
Co-founder and chief executive Niraj Shah said the company is expanding its customer service operations, including the number of workers fielding phone calls from customers. Some companies “strip out a lot of the service” to drive down costs, Shah said, but Wayfair provides specialized customer service teams with expertise in areas such as upholstery, mattresses, or plumbing.
“We believe it’s a big part of why we’ve grown,” Shah said.
The new customer service center in Bangor, in a space currently occupied by L.L. Bean, will hire 450 workers, he said. About 100 miles away, a new sales and service operation in Brunswick will employ 500 people.
Shah had no comment on reports that the company was in talks with officials in Bryan, Texas about opening a customer service operation there that would employ at least 300. He said only that the company is growing “really fast” and continuing to expand.Megan Woolhouse can be reached at firstname.lastname@example.org. Follow her on Twitter @megwoolhouse.