Consumer Reports

How to help keep a senior from being scammed

Al Behrman/Associated Press/File 2013

One in 10 Americans age 60 and older experiences some form of physical, emotional, financial, or even sexual abuse over the course of a year, according to the National Center on Elder Abuse, based in Alhambra, Calif. One in two adults with dementia has been victimized.

“Older people are vital, contributing members of our society,” said Kathy Greenlee, assistant secretary for aging and administrator of the federal Administration for Community Living. “The abuse or neglect of any one of them diminishes us all.”

Financial elder abuse — in which a senior citizen is coerced, bullied, or tricked into relinquishing assets — is the most common and fastest-growing form of elder abuse, according to Consumer Reports. Yet by one estimate, only 1 in 44 victims reports the crime.


Most of the abuse is committed by family members or people the senior knows. Scams by strangers, though less common, often happen more quickly and can result in bigger financial losses. A conservative estimate of annual losses is $3 billion, according to a study published in 2011 by the MetLife Mature Market Institute.

Get Talking Points in your inbox:
An afternoon recap of the day’s most important business news, delivered weekdays.
Thank you for signing up! Sign up for more newsletters here

Here are five ways consumers can help ensure the safety of the elderly:

• Regularly call or visit. Be suspicious if a senior citizen has a new “best friend,” becomes socially isolated, never seems to be available or able to come to the phone, or is hesitant to have contact with others unless a caregiver is present. This could indicate that someone has undue influence on the senior’s behavior and decision-making.

• Provide respite for a caregiver. Caregivers who are stressed financially and emotionally can sometimes steal the assets of those they are supposed to be caring for. Monitor the caregiver and ensure that person gets enough rest.

• Set up safeguards at the bank. If you’re concerned about your relative’s financial decision-making, open up a small account at a local bank for her. That account could, for instance, include a debit card and checking with a conservative spending limit. Any other funds can be saved in a separate, more secure account.


• Arrange for limited account oversight. Ask financial institutions to send statements and alerts to a trusted person who has no direct access to the senior’s accounts, so that person can check for fraud. Another option is to try EverSafe, a Web-based service that consolidates all of a senior’s accounts and checks daily for suspicious activity. Consumer Reports found that one of its services, called EverSafe Essentials, generally worked as promised. It costs $7.49 per month for one person.

•Block solicitations. Opt out of commercial mail solicitations. You can arrange for a ban of five years at a time with the Direct Marketing Association’s mail preference service. To eliminate unsolicited offers for credit, go to To eliminate robocalls, try a call-blocking device or Nomorobo, a free service that’s available through some landline providers. Consumer Reports found it to be effective.