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    The Fine Print | Sean P. Murphy

    Amazon customers frustrated by company’s response

    A package from Amazon on a UPS truck in New York.
    Mark Lennihan/Associated Press
    A package from Amazon on a UPS truck in New York.

    Two recent stories in The Boston Globe about Amazon customers receiving “mystery” packages generated tremendous response from readers who also got products from Amazon they never ordered, including some containing sexually suggestive merchandise. A common theme among these frustrated — and frightened — people was that Amazon did little when they complained about the unwanted packages. So, taking a cue from Amazon itself, we organized their feedback on Amazon’s response based on the star system the company uses to rate products.

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    Sean P. Murphy can be reached at smurphy@globe.com. Follow him on Twitter @spmurphyboston.