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Auto insurers return money to customers during ‘unprecedented’ driving slump

Auto insurers Allstate Corp. and American Family Insurance are returning some money to customers as widespread shutdowns across the United States from the coronavirus cut down on driving.

Allstate expects to give back more than $600 million, with personal auto customers receiving 1 percent of their monthly premium in April and May, according to a statement Monday. American Family Insurance said it plans to return about $200 million to its auto insurance customers through a one-time payment of $50 per covered vehicle.

“Given an unprecedented decline in driving, customers will receive a shelter-in-place payback of more than $600 million over the next two months,” Allstate chief executive Tom Wilson said in his company’s statement. “This is fair because less driving means fewer accidents.”


States across the country have issued stay-at-home mandates to help slow the spread of the deadly coronavirus. That’s led to a decline of about 35 percent to 50 percent in driving in most states, Wilson said.

“We started with one week of data and we sat down and said, ‘OK, what do we do about this?’ It’s one week of data. We don’t normally price on one week of data,” Wilson said on a media conference call Monday. “In about a week and half, we pulled this off. There was not one debate in our company about whether we should do this or not.”

Allstate said its first-quarter underwriting income will be cut by about $210 million before taxes because of the payback to holders of 18 million policies, with the remainder of the payback to be recognized in the second quarter. The company is also offering free identity protection for the rest of the year and payment relief for struggling customers.