A biker’s crash on a publicly maintained road brings a hard-earned lesson on the limits of municipal law

Bill Sykes suffered grievous injuries when he hit a pothole and crashed on his bicycle in Halifax. The town, like all municipalities, is legally protected from paying him full compensation.

$25 ‘convenience fees’ on your concert tickets or hotel bill? Attorney General Campbell wants ‘junk’ charges disclosed upfront

A new set of regulations to the state’s consumer protection law would require businesses to give consumers the “true price” upfront.

Rent-a-Center to pay more than $8 million to settle claims of abusive conduct toward poor consumers

Texas-based Rent-a-Center (which recently changed its name to Upbound Group) typically rents household goods, including furniture, electronics, and appliances, to consumers.

Cash is no longer king. Paying by plastic is the new norm.

As use of a credit or debit card becomes second nature for many of us even for the smallest purchases, some businesses are looking for ways to get around the state's must-accept-cash law.

Greyhound abandoned her by the side of the highway. Then it refused to refund her ticket.

In August, Elisa Kennedy was stranded along Interstate 84 when her bus to New York pulled off the highway — leaving her out the $83.98 for the ticket plus the $200 she paid to complete her trip in a van.

What you need to know about flood insurance as catastrophes like Leominster become more common

Is your home adequately insured for the kind of severe weather experienced in New England this summer?

Vantage Travel is bankrupt. But what about its owner? Two lawsuits say he should reimburse customers who lost millions.

Attorneys general in New York and Pennsylvania are suing Vantage’s longtime owner Hank Lewis personally in an effort to recoup some of the $109 million owed to customers whose trips never happened.

Their suitcase never arrived at their destination. A year later, JetBlue still hasn’t compensated them for it.

Ed and Kathy Colbert of Peabody keep getting confusing and contradictory information from the airline on how to submit a claim.

Worcester hospital cancels charge for private room that was never requested

A Worcester hospital has relented and will rescind a charge for a private hospital room that was given to an ailing man who had languished in the emergency room for two days.

A heartbreaking diagnosis, a canceled trip, and a frustrating fight for reimbursement

A couple had to cancel a once-in-a-lifetime trip to Ireland after the husband was diagnosed with a brain tumor. His wife spent months trying to get their money back.

‘We would have been fine being put in a broom closet’: A $5,000 charge for a private hospital room they never asked for

Cheryl and Joe Farrell had already paid hundreds of dollars in copayments for Joe’s five-day stay at the hospital when they received a new demand for payment.

She spent nearly $4,000 on a matchmaker. Then she got a date without one.

After a Globe story about her fight for a refund from a matchmaking service was published, a Reading woman heard from four men wanting to go out with her.