Airline lost your luggage? You’re not alone. Here’s what to do.

The vast majority of lost luggage is found and returned to its owners within 24 hours. But you should know what to do if it's not.

Politicians want to crack down on payment systems like Zelle. Here’s why.

Quick peer-to-peer payment networks have become a favorite of fraudsters, and a group of US senators led by Massachusetts’s Elizabeth Warren want better protection for consumers.

Exhausted new parents, a tongue-tied infant, and an insurance company playing by the rules. Is there room for flexibility?

Point32Health rejected Alexzandra and Gene Lyons' insurance claim for a procedure they believe was medically necessary for their infant.

He put a freeze on his credit report. Was a scammer able to remove it?

Arthur Rishi had taken steps to protect himself from fraud, including by putting a freeze on his credit report at the three major credit bureaus. Yet, one of them had released his credit report anyway.

Inflation has bumped up the price of household expenses. Here’s how to fight it.

There are steps you can take to trim household expenses in on air conditioning, gas, food, and more.

Whole Foods closed the store a 72-year-old man stocked shelves at for over nine years; now he wants severance

The employee says he didn’t realize he would forfeit a payout by agreeing to work through June at another location.

Getting insurance coverage for the latest medical technology isn’t always easy

Daniel and Elizabeth Salls heard no repeatedly when they tried to get their health insurance to cover a new state-of-the-art insulin pump for their 14-year-old daughter.

Behind on your mortgage? A new government program could offer relief.

The goal of the program is to help homeowners who took a significant financial hit during the pandemic avoid foreclosure and possible loss of their house or condo.

Expect to pay more for homeowners insurance. Here’s why.

High inflation and building material costs are driving up premiums for many New England homeowners.

Most Mass. auto insurers raise rates

Two of the largest auto insurers in Massachusetts, MAPFRE and Liberty Mutual, have increased their rates for policyholders by 3 percent. MAPFRE's rate change was called "excessive" in a December letter from the Office of Attorney General Maura Healey.

An Apple-FedEx debacle had a local man caught in the middle, batted back and forth

Vic Son placed his trust in two of the country’s mightiest corporate titans, Apple and FedEx, and both let him down badly.

She’s ready to take the test to become a certified nurse aide, but can’t schedule one

The private company recently hired by the state to administer the test has offered very few test dates for newly trained nurse aides in the first months of its contract.