Food & dining

Devra First

It’s the rolls. It has always been the rolls

Boston, MA - May 24, 2018: Bertucci's rolls in the Boston Globe stdio in Boston, MA on May 24, 2018. () section: metro reporter:
Craig F. Walker/Globe Staff
Bertucci's rolls.

As is so often the case, I was oblivious. For years I thought people went to Bertucci’s for the pizza.

But it was the rolls. It has always been the rolls.

When the Northborough-based chain filed for Chapter 11 bankruptcy last month, the Internet filled with lament: People’s childhoods, spent gorging on Bertucci’s rolls, were now over, they said. They could not survive without the rolls. They made plans to stockpile them. (Easy, tiger: 29 Massachusetts locations remain open.) They fretted that they had eaten so many free rolls they, personally, might be responsible for the chain’s slide into insolvency.


I hate to break it to you. Objectively speaking, the rolls are not that good.

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They have heft, it is true. They make you feel you are receiving something of real substance for free. People love free. Amazon shipping. Costco samples. Online news. At MIT, behavioral economist Dan Ariely and colleagues set up an oft-cited experiment. First they offered high-quality chocolate truffles for 15 cents and plebeian Hershey’s Kisses for a penny. About 73 percent of the customers chose the truffle. But when they offered the truffle for 14 cents and the Kiss for free, 69 percent went for the Kiss. “Zero is not just another price, it turns out,” Ariely writes in his book “Predictably Irrational.” “Zero is an emotional hot button — a source of irrational excitement.”

Irrational indeed. The rolls have a strange, mottled skin, like a freckled person with a tan. Their insides are doughy and bland. Their chief attribute seems to be that they are served piping hot. It says something about the expectations of the American diner that people get so excited about a product arriving to the table at the temperature it is best served.

The country is in a weird moment. With bread, I mean. America is suddenly so intolerant. Of gluten, I mean. Half the population has decided “carbs” are evil. But also our bread is better than ever. Bakers have embraced Old World methods. It is possible to find loaves of tangy, chewy sourdough with gorgeous, crackling crusts at your local supermarket. Whole-grain, artisanal breads have taken over the country — dark ryes, whole wheats. The dominance of white flour is threatened. In these uncertain times, Bertucci’s rolls can be a comfort. They have a middle-of-the-road crumb, a middle-of-the-road structure. No one feels alienated by a Bertucci’s roll. If Bertucci’s rolls were NFL players, they would definitely stand for the national anthem.

“Partly it’s the sense of nostalgia, the fact that they’re warm and the texture,” says Simón de Swaan, food and beverage director at Four Seasons Resort and Residences in Vail, Colo. He previously worked at the Four Seasons in Boston, and when he came back to town for a visit, he had culinary goals. “Looking forward to eating Bertucci’s pizza while in Boston,” he wrote on Facebook. “Well, actually their rolls.” While here, he patronized the following acclaimed Italian restaurants: Erbaluce (twice), SRV, and Bertucci’s. “It’s a bland white roll, but it’s better than any other roll. There’s nothing highbrow about it.”


It is important to look at Bertucci’s rolls in historical context. They are chewy. They have texture. In Boston, when they were introduced, this must have seemed revolutionary. This was Parker House territory. After more than a century eating cotton bolls with pats of butter, we finally had something to sink our teeth into.

So who invented the recipe? Did a food scientist spend hours tinkering in a lab? Are the rolls made from some magical strain of super-gluten flour from Italy? Only one man could answer my questions. I called Joey Crugnale, the founder of Bertucci’s.

Crugnale, it turns out, is also the inventor of the rolls.

When the restaurant debuted in Davis Square in 1981, he told me, it didn’t offer pasta, just pizza. So it didn’t serve rolls. But sometimes Crugnale would get hungry, and he’d throw little balls of pizza dough in the oven. “I’d make rolls to make a little sandwich for myself,” he says. “When we opened the second store in Cambridge, we had a full menu with pasta, and I said, ‘Let’s make the rolls I was making in Somerville.’ ”

It was no surprise to him that everyone loved them.


As for the ingredients, there’s nothing particularly special about them: water, oil, salt, plain old flour. “I wish I could tell you we had flour imported from Sardinia, but it’s not the case,” Crugnale says. The secret lies in proofing the dough overnight and baking the rolls regularly. “The key was they never sat. They went from oven to table.”

These days Crugnale has a brick oven of his own and makes most of his pizza in his backyard. But on a recent night at the West Roxbury branch, it seems like the rest of the world is at Bertucci’s. You’d never guess the outfit was in trouble. My son and I eat dinner for about $10: lentil soup and a kid’s meal, complete with a ball of dough to play with (a friend’s brother once ate the whole ball and declared it delicious). Our server treats us like we’re spending $100. We will miss this kind of family restaurant when it’s gone, steamrolled by fast-casual concepts.

We tuck into the basket of rolls, preternaturally hot, perfectly fresh, swiped through a little dish of olive oil flavored with garlic and Parmesan. Soon we have eaten them all.

“Would you like more rolls?” the server asks.

He already knows the answer.

Devra First can be reached at Follow her on Twitter @devrafirst.