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Hey, Chase Sapphire Reserve, where’s my $15,194?

Judy Lambert files an insurance claim with her Chase Sapphire Reserve card after canceling her snorkeling trip to Cuba. But, four months later, she’s still waiting for her $15,194 check. Will she ever see the money?

When Bermuda had an identity crisis, the island turned to a Bostonian for help

Bermuda needed to pull in new visitors. A Boston branding and design firm is helping the island find its way.

‘Biguanas’ and Bogie add to the allure of this funky Florida outpost

Less touristy than Key West, and less chic than Miami, low-key Key Largo is the northernmost key in the chain of islands.

6 things you need to do differently when you fly now

It’s pretty ugly out there. Everything takes longer. Flights are frequently delayed. You need a whole new approach on multiple levels to get through it all sanely and safely.

TRAVEL
6 things you need to do differently when you fly now
It’s pretty ugly out there. Everything takes longer. Flights are frequently delayed. You need a whole new approach on multiple levels to get through it all sanely and safely.

HERE, THERE, AND EVERYWHERE
A ski resort opens with a new name, shirts get a new life, and the sky puts on a show
Travel news you can use.

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SURVEY SAYS | CHRISTOPHER MUTHER

Your ideal winter vacation is waiting . . . in Phoenix?

A new, scientific-ish study says Arizona is the country’s hot spot for vitamin D.

TRAVEL

New winter sports gear worth checking out

Ski and snowboard gear continues to get lighter and more versatile, plus more inclusive. Here's a look.

CHRISTOPHER MUTHER

Despite a reality TV makeover, this Berkshires motel is not quite ready for its close-up

The Magnolia Network show "Inn the Works" followed Lindsey Kurowski as she renovated a 1959 motor lodge from an eyesore to a polished jewel. At least, that’s the way it looked on TV.

TRAVEL

Holiday splendor in the Brandywine Valley

Stunning at any time of year, these elegant Gilded Age estates and gardens pull out all the decorative stops for the holidays. And the area is a manageable six-hour drive from Boston.

THE VIP LOUNGE

Rajesh Bose on India, eating anything on vacation, and packing light

We caught up with the actor, who will appear in “Life of Pi,” at the American Repertory Theater Dec. 4-Jan. 29, to talk about all things travel.

TRAVEL

Double-billed by Avis for a van returned after hours

When Robert Cipriani returned his Avis minivan, he expected to pay $1,770. Instead, Avis charged him twice. What happened, and how can he get his money back?

SURVEY SAYS | TRAVEL

Some of those ‘best’ lists are just the worst

For many so-called “best” lists, it often comes down to quantity over quality, data over human dealings. And if you dig into the reports a little, you’ll eventually learn that.

HERE, THERE, AND EVERYWHERE

Cookies and crafts in N.H., art in Worcester, and a superhero’s view of New York City

Travel news you can use.