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The Boston Globe

Metro

Serenity on Route 15 bus in Roxbury

Attacks on T drivers are on the rise, but an 11-year veteran tries to keep his cool

Miguel Goncalves is an easygoing guy — and in his line of work, he can’t afford not to be.

An MBTA bus driver for 11 years, he knows that every interaction with a rider is a conflict waiting to escalate. He knows that Route 15 is one of the problem routes, where customers tend to be particularly prickly. And he’s extra-careful to ensure that he doesn’t get into any trouble.

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