New MBTA app allows riders to rate the Silver Line
One star on Yelp for a terrible dining experience. Five stars on Foursquare for that quirky boutique. How about an app to rate your ride on the MBTA’s Silver Line?
The Massachusetts Bay Transportation Authority is introducing a smartphone application called QualiT that will allow passengers to anonymously provide feedback and rate their bus trips. The experimental rollout for the Silver Line will last three months.
“We are working hard to enhance our channels of communicating information to our customers,” MBTA general manager Frank DePaola said in a statement. “And with this new app, we want to let our customers know they can contribute to translate their everyday riding experience into the kind of real-time information that can help us improve service.”
Riders will have a special incentive to participate: Each rating sent through the app will automatically enter the rider in a sweepstakes to win a monthly pass.
The app, for iPhone and Android, was developed by the Massachusetts Institute of Technology and a research center in Singapore.
It will allow riders to see their travel on a map and rate their trips after getting off the bus, according to the MBTA.
Transportation network companies such as Uber and Lyft have similar services that use crowd-sourced data to improve service, the MBTA noted.
In March, the MBTA launched a performance dashboard to allow the public to track the reliability of subway and bus routes.