When Rachel Taravella arrived at work in early February and fired up her computer to check Berklee College of Music’s online activity, she was greeted by a torrent of insults directed at the school.
There were so many tweets with the school’s Twitter handle, @BerkleeCollege, that Taravella, Berklee’s digital marketing manager, lost count.
“Each day when I go in and check the Twitter notifications, we don’t typically see that much engagement,” said Taravella, who only recently started working at Berklee. “But there was a huge influx.”
Turns out that the haters had the wrong target. They were thinking of Berkeley, the famously liberal outpost of the University of California, which became the center of debate and widespread media attention this month when protests erupted on campus in response to the planned appearance of controversial alt-right speaker Milo Yiannopoulos.
“If you’re not in California or Boston, a lot of people just don’t know the difference” between the schools, said Magen Tracy, Berklee’s associate director of digital marketing and social media.
According to UC Berkeley, Yiannopoulos, a Breitbart News editor, had been invited by the Berkeley College Republicans to speak at the school’s Martin Luther King Jr. Student Union on Wednesday, Feb. 1.
School officials said at the time that “amid an apparently organized violent attack and destruction of property,” which led to a shelter-in-place order, Berkeley campus police were forced to evacuate Yiannopoulos from the building and cancel the event.
“The violence was instigated by a group of about 150 masked agitators who came onto campus and interrupted an otherwise nonviolent protest,” the school said in a statement.
Generator-powered spotlights were set ablaze by Molotov cocktails, windows were smashed, and fireworks and rocks were thrown at police during the skirmish with the outsiders, the school added.
As pictures of the disruption on campus were shared widely online and featured on the news that night and into the next morning, the split-second reactions on Twitter from people upset that the event was shut down soon followed — and many were aimed at Berklee.
“HAHA! Free Speech! Hate Free Zone! This is what happens when the students run the college!” an apparent supporter of President Trump wrote in a tweet to the school.
In all, said Taravella, around 200 tweets either condemning the school or including it in tweets arrived in Berklee’s mentions. They have continued to trickle in slowly since the incident in California. Other accounts associated with Berklee were also targeted, she said. But she has cast off the inadvertent cyber-bullying as a “case of negligence.”
“I think they went to rage at the Berkeley Twitter handle and instead, Berklee populated first,” said Taravella, explaining the mix-up. “And I think they just went with it.”
The school’s general policy with social media is to engage with the good, respond to the bad — if it’s something the school can fix or make right — and ignore the ugly.
“If they’re not really looking for a response, and just firing off tweets, we generally don’t engage with those,” said Tracy. “They’re shouting, they’re doing their thing, and we’re just going to let it run its course.”
The school didn’t want to release a public statement about the confusion because officials felt it would draw additional unnecessary attention to the situation.
While the social media team stood down and allowed the reactions to dwindle, Tracy said people from the Berklee community and beyond stepped up to the plate to correct the mistakes, which school officials found encouraging.
“If someone is saying something bad about the college, if you don’t jump in right away you will find the community self-corrects,” she said. “It’s the community saying, ‘Hey guys, this is a good place.’”