No, it wasn’t just you having trouble loading up that website.
People across the nation experienced Internet problems Monday, according to service providers and to reports fielded by downdetector.com.
With customers taking to social media to vent their frustrations, some providers, including Comcast and RCN, released statements blaming a company called Level 3.
RCN said it had switched to an alternate backbone.
Level 3 internet backbone currently has disruptions affecting U.S. RCN immediately rerouted to alternate backbone. RCN service normal.— RCN (@RCNconnects) November 6, 2017
Comcast Xfinity said its customers experienced problems due to “an external network issue.”
Some customers are having issues with their XFINITY Internet service. We apologize & appreciate your patience while we work to fix.— ComcastCares (@comcastcares) November 6, 2017
UPDATE: our teams continue to monitor an external network issue. We apologize for the inconvenience & will provide updates as we learn more.— ComcastCares (@comcastcares) November 6, 2017
By 3:38 p.m., Comcast announced that the problem was mostly over.
Internet issues should now be resolved for almost all customers. We apologize for the inconvenience & thank you for your patience.— ComcastCares (@comcastcares) November 6, 2017
Marc Goodman, a spokesman for Comcast Cable, said the Level 3 outages were behind the problems Xfinity customers had experienced.
The company said on Twitter at 3:27 p.m. that its network had experienced a disruption, but things were back to normal.
On Nov. 6, our network experienced a disruption affecting some IP customers due to a configuration error. All are restored.— Level 3 Network Ops (@Level3NOC) November 6, 2017