Metro

Red Line train doors jammed for four stops, trapping riders inside

The doors were jammed between Kendall Square and Porter Square stations.
CRAIG F.WALKER/GLOBE STAFF/FILE 2017
The doors were jammed between Kendall Square and Porter Square stations.

The doors were jammed on a Red Line train for the span of four stations between Kendall and Porter squares Thursday morning, trapping passengers inside while the emergency intercom malfunctioned, officials said.

MBTA spokesman Joe Pesaturo said in an e-mail the train was removed from service and sent to a maintenance facility to have the doors and emergency intercom inspected following the incident.

The MBTA tweeted that there were moderate delays between Alewife and Harvard around 7:40 a.m. “due to a disabled train at Porter (northbound).”

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A Twitter user named Haley Bascom responded to the MBTA to say she was riding the train when the incident occurred.

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“It’s really unacceptable that the emergency phone line wasn’t working and that it took TWO people to pull the emergency brake,” Bascom said in the tweet. “What if someone had been alone with no phone? One malfunction is understandable. But the jammed doors, broken phone line, and stuck emergency brake? No.”

Bascom said Transit Police were called using a fellow rider’s cellphone because the intercom was not working.

“Red Line management has launched an investigation into the actions of the train’s motor person and other Red Line officials,” Pesaturo said. “The MBTA apologizes to its customers whose commutes were disrupted by this incident.”

Laney Ruckstuhl can be reached at laney.ruckstuhl@globe.com. Follow her on Twitter @laneyruckstuhl.