Comcast owes refunds, debt forgiveness to 20,000 Mass. customers

IMAGE DISTRIBUTED FOR COMCAST - Comcast Corporation will host a conference call with the financial community to discuss financial results for the first quarter on Thursday, Oct. 25 at 8:00 a.m. Eastern Time (ET). Comcast will issue a press release reporting its results earlier that morning. (Jeff Fusco/Comcast via AP Images)
Jeff Fusco/ Comcast via Associated Press
Comcast will issue refunds and forgive the debt of thousands of Massachusetts customers.

Cable and internet giant Comcast will issue refunds and forgive debt for more than 20,000 customers in Massachusetts, Attorney General Maura Healey’s office announced Tuesday.

In a press release, Healey’s office announced that the company agreed to pay $700,000 to customers to resolve allegations it violated state law by failing disclose the monthly rates and terms of its long-term cable contracts.

The company was accused of not telling customers that it could increase the price of certain monthly fees at any point in a long-term contract. Some people ended up paying early termination fees or having their monthly bills increase by 40 percent above a contract’s advertised price, the attorney general’s office said.


“Comcast stuck too many Massachusetts customers with lengthy, expensive contracts that left many in debt and others with damaged credit,” Healey said in a press release. “Customers have a right to clear information about the products and services they buy.”

According to the press release, as part of the settlement, Comcast must change its disclosure practices with customers before they enter long-term contracts.

Peter Bailey-Wells can be reached at Follow him on Twitter @pbaileywells.