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PayByPhone app used at MBTA parking facilities hit by outage

(Jim Davis/Globe Staff/File/2018)

PayByPhone, the Internet app used at MBTA parking facilities, crashed Tuesday morning, according to the MBTA.

T spokesman J0seph Pesaturo wrote in an e-mail that “tech staff at PayByPhone expects to have the problem corrected this morning, thereby allowing customers to use the app as they normally would.”

The system was still not operating as of 9:43 a.m.

He wrote that someone who parked during the early morning rush hour can make a payment later in the day without facing any penalties.

“Cars will not be ticketed or towed,’’ the T tweeted around 9:01 a.m. “Once @PayByPhone_NA service is restored, they will allow customers to pay then. They will check parked cars after customers are notified that service is restored.”

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PayByPhone is an international company owned by Volkswagen Financial Services AG, according to its website. The outage has impacted its operations in the United Kingdom, according to its Twitter account.

“We are still experiencing a full platform outage which we are investigating,’’ the company’s British unit tweeted. “Apologies for any inconveniences during this time.


John R. Ellement can be reached at ellement@globe.com. Follow him on Twitter @JREbosglobe.