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MBTA shuttle bus brought riders to wrong destination

Riders boarding a shuttle bus from Orange Line MBTA stops Friday night were taken to the wrong place, the MBTA said.

The agency said it is investigating “an incident involving a third-party Orange Line shuttle taking its riders to the wrong destination,” in a tweet Saturday evening.

“We take this matter very seriously and are investigating what happened to identify the underlying issues so that we and the vendor can improve,” the agency said.

A spokesman did not immediately respond to a request for comment Saturday evening.

The MBTA has been providing shuttle bus service to Orange Line customers for the past five weekends during repairs between Ruggles and Sullivan Square stations.

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The agency said it will review disruption planning procedures “to ensure riders are safe, informed and brought to their destinations in a timely manner” during shutdown work.


Jordan Frias can be reached at jordan.frias@globe.com.