Library awarded $8k grant

The Reading Public Library has been awarded a one-year, $8,000 federal library services and technology act grant for its proposal, entitled The Customer Experience in the Digital Age. The grant, awarded by the Massachusetts Board of Library Commissioners, provides funds for advanced staff training in customer service in new and emerging technologies. New staff skills will “enhance patron services directly, particularly in providing assistance with technology issues and new digital formats,” according to a statement released by library director Ruth Urell. An instructor from Northern Essex Community College will lead staff professional development, helping library staff members strengthen skills in basic computer applications, website design, apps for iPads, and specialized library applications. Michelle Filleul, circulation division head at the library, is the project director for the grant, which runs from October 2013 through September 2014.