You can now read 5 articles in a month for free on Read as much as you want anywhere and anytime for just 99¢.


App response rate in top 10

Continue reading below

Town Manager David C. Murphy said he was proud of town workers and the town as the town’s “See Click Fix” response rate has risen into the top 10 of the roughly 130 communities who use it across the country. The “See Click Fix” application, added to the town’s website last summer, helps residents report neighborhood problems online. Randolph’s application has had more than 1,560 hits, many being two-way conversations between residents and town officials about reported problems such as streetlights being out or trash not being picked up. Recently, there was a report of a coyote being sighted at the town dog park. It was the town’s responsiveness over a 90-day period that boosted its ranking. Malden, which was first nationally, was the only Massachusetts community that ranked higher. Murphy said in an interview that providing good services “is what we’re here for at the end of the day.”

Loading comments...
Want each day's news headlines delivered fresh to your
inbox every morning? Just connect with us
in one of the following ways:
Please enter a valid email will never post anything without asking.
Privacy Policy
Subscriber Log In

You have reached the limit of 5 free articles in a month

Stay informed with unlimited access to Boston’s trusted news source.

  • High-quality journalism from the region’s largest newsroom
  • Convenient access across all of your devices
  • Today’s Headlines daily newsletter
  • Subscriber-only access to exclusive offers, events, contests, eBooks, and more
  • Less than 25¢ a week
Marketing image of
Marketing image of