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A note to our subscribers

It's been just over two years since new ownership came to The Boston Globe, and in that time, you've noticed improvements and enhancements to the newspaper. There are any number of new offerings, including a standalone Business section, Address, Capital, a revamped Sunday Arts section, and an enhanced Sunday Magazine. We've also doubled the size of our signature Spotlight Team. In short, wherever we see an opportunity to improve the Globe, we do not hesitate to make the investment.

We are equally committed to improving the home delivery and customer service experience. Beginning Monday, Dec. 28, we will be working with a new distribution partner, ACI Media. Over the long term, this partnership will result in fewer subscriber complaints and, when there are issues, more responsive customer service.


Short term, however, a transition of this magnitude — more than 600 drivers delivering hundreds of thousands of papers — will not come without some disruption. We apologize in advance for any inconvenience this may cause. If your service is disrupted, please contact us immediately:

 For current delivery status and instructions on how to request redelivery, go to BostonGlobe.com/ConsumerUpdate.

 To contact our Boston-based customer service team, call 888-850-4442 or go to BostonGlobe.com/CustomerService to schedule a live chat.

 For other customer service matters, call 1-888-MY-GLOBE (888-694-5623).

Of course, all home delivery subscribers receive free digital access to BostonGlobe.com as well as the digital replica of our print edition. Simply register in the Member Center at BostonGlobe.com and download the app on your mobile device.

We thank you for being a loyal subscriber, and we appreciate your patience during this transition. We wish you the happiest of new years in 2016.

All the best,

Mike Sheehan,

Boston Globe CEO