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    There are defects and then . . .

    AS A former software engineer, I laughed out loud when I read the heading “$46m jobless benefits system has over 100 defects” (Business, Feb. 12) It’s likely the software in the system has hundreds of defects. More will be found after those are fixed. Software is never defect-free. What matters is the severity of the defects. A defect that says, “User response time is over 40 minutes because of some architectural flaw” is materially different from one that says “There is a spelling error on the home page.”

    Ed Wojtaszek