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In Las Vegas, a bitter task for the floor boss

ANYONE SHOCKED that casinos use hardball tactics to collect on gambling debts is truly naïve (“Conn. casinos employ hardball tactic to collect debts,” Metro, Feb. 9).

I travel to Las Vegas regularly for work. One time I needed a haircut and asked the stylist in my hotel-casino if she was a Las Vegas native. “No,” she replied. Her husband had been moved by the casino from Wisconsin when he was promoted to floor boss (a big job in a big casino). She explained that she liked the area, especially the weather, but her husband didn’t like his new job much.

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I was surprised because I thought it would be an exciting job. She said that he liked the gaming part of the job and the people he worked with were great, “but what really gets him down is that once or twice a week he has to sit someone down in his office and explain to them that they are broke. He tells them the casino now owns all that they used to own. And then he asks them, ‘Do you want me to call your spouse or do you want to?’ He hates that part of his job,” she said.

Casinos are profitable because most gamblers lose. Some losing gamblers will leverage all their life’s possessions for one more bet. When they lose, you can bet the casino will collect that debt.

Bill McKenney


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