As a member of the tech community, I know that technology can be used to improve people’s lives (“The MBTA’s problem? They’re just too nice,” Opinion, Dec. 3). However, we’re always quick to forget that on the other end of technology are humans, seeking opportunities, who deserved to be considered. And that isn’t too nice.
A friendly reminder that Boston is the most unequal city in the country: In September, we learned that 41 percent of the MBTA’s bus routes in minority communities run a below-average number of buses, compared with 25 percent on nonminority routes. By no surprise, Massachusetts was ranked 45th in transportation and 40th in income equality.
Residents of low-income and minority communities already face obstacles in using the state’s transportation system. At Resilient Coders, we use the innovation economy to lift underserved communities up by mentoring youth through learning to use systems and working with clients. Technology can be a solution, if we listen to those who will be using the product.
The the Massachusetts Bay Transportation Authority should use the new fare collection system as an opportunity to close gaps in transit equity and income, and improve service and commute times, for our most vulnerable populations.