‘Service Not Included’

The 2015 Pulitzer Prize-winning editorial series examines issues facing workers in the restaurant industry.

editorial | service not included

Diners should demand high quality for workers as well as the food

Patric Sandri for the boston globe

Americans have started asking questions about every aspect of a restaurant’s operations — except for how employees are treated.

editorial | Service Not Included

//c.o0bg.com/rf/image_90x90/Boston/2011-2020/2014/12/18/BostonGlobe.com/EditorialOpinion/Images/1223edi_wageTheft.jpg Deny city permits to restaurants that steal from workers

However, local efforts will not help a single worker if the mandates aren’t funded or enforced.

editorial | Service Not Included

//c.o0bg.com/rf/image_90x90/Boston/2011-2020/2014/12/12/BostonGlobe.com/EditorialOpinion/Images/200-sni-truecost-1165.jpg The true cost of a cheap meal

Practices in the back of the house can exploit restaurant workers, creating a virtual prison for some.


//c.o0bg.com/rf/image_90x90/Boston/2011-2020/2014/12/10/BostonGlobe.com/EditorialOpinion/Images/200workerslogo-1175.jpg Why workers deserve a living wage

Get the facts on how workers, businesses, and the government will benefit by guaranteeing restaurant workers a living wage.

editorial | service not included

//c.o0bg.com/rf/image_90x90/Boston/2011-2020/2014/02/14/BostonGlobe.com/EditorialOpinion/Images/restaurants-wage-theft.jpg For $1 per Big Mac, a truly livable salary for millions

Fast-food companies could pay their workers more and, in all likelihood, stay competitive.

Editorial | Service not included

//c.o0bg.com/rf/image_90x90/Boston/2011-2020/2014/02/14/BostonGlobe.com/EditorialOpinion/Images/restaurant-organizing.jpg Fast-food workers need organizers, advocates

One of the quickest ways for most restaurant employees to improve their lot would be for them to band together.

editorial | service not included

//c.o0bg.com/rf/image_90x90/Boston/2011-2020/2014/02/14/BostonGlobe.com/EditorialOpinion/Images/restaurant_tips.jpg Tipping system exacerbates unfair pay at restaurants

The entrenchment of tipping should at least be returned to its roots as a purely voluntary reward for excellent service.

editorial | service not included

//c.o0bg.com/rf/image_90x90/Boston/2011-2020/2014/02/13/BostonGlobe.com/EditorialOpinion/Images/platestack-outline.jpg For many restaurant workers, fair conditions not on menu

The restaurant industry in the United States is exploding, just as the income gap is widening. The trends are related.

Photo gallery

//c.o0bg.com/rf/image_90x90/Boston/2011-2020/2014/12/10/BostonGlobe.com/EditorialOpinion/Images/wendys.jpg Demanding a living wage

Fast-food workers across the country, including in Boston, launched protests for higher wages.

Arts everywhere

//c.o0bg.com/rf/image_90x90/Boston/2011-2020/2014/11/14/BostonGlobe.com/EditorialOpinion/Images/gallery-1134.jpg Growing Boston’s arts scene

From music to theater, how the city can help local artists.

More editorials on the restaurant business


Protesters gathered outside of the McDonald’s Corporation in Illinois in May to demonstrate for a $15 hourly wage and the right to unionize.



A welcome victory for fast-food workers

A legal opinion issued by the National Labor Relations Board Tuesday could go a long way toward addressing a root cause of income inequality.

Restaurants like Shake Shack and Boloco that offer their employees above-average pay say they have lower turnover and better customer service.


Boloco’s bold bet on higher wages

Higher wages can benefit employers and employees alike, and yield greater worker productivity.


Pay-to-play allegations hold lessons for pot advocates

Business shouldn’t be forced to use middlemen, unless they choose to.

Editorial | open up, boston

To revive city’s Main Streets, get more liquor licenses

In a risky, competitive business built on perishable ingredients and low margins, the ability to sell alcohol gives restaurateurs much-needed breathing room.

editorial | endorsement

//c.o0bg.com/rf/image_90x90/Boston/2011-2020/2014/10/23/BostonGlobe.com/EditorialOpinion/Images/03282012_28grossman_photo1-8226089.jpg Yes on Question 4: Earned sick time for all

The measure is a welcome opportunity for Massachusetts to lead.