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Sprint cuts customer service jobs

NEW YORK — Sprint is eliminating about 800 customer service jobs because fewer people are calling its centers, the company said Tuesday. With growth in other parts of the business, however, Sprint said it expects the company’s workforce to remain at about 40,000.

Sprint Corp. said most of the affected workers were notified last Thursday. Others will be told next month. The company said the cuts are at various locations across the country.

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Last month, Japanese investment firm SoftBank Corp. completed a $21.6 billion investment in Sprint, giving it a 78 percent stake.

Sprint said its efforts to increase customer satisfaction helped to reduce the number of calls for customer service. According to the latest American Customer Satisfaction Index, Sprint had a 71 rating out of 100. Verizon Wireless was at 73, AT&T at 70, and T-Mobile at 68 this year.

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